Patient Information

The Madison Medical Practice St Ives is committed in providing the best quality of care to our patients


“This is a Mixed Billing Practice”.  For New Patients to the Madison Medical Practice St Ives seen on and after the 1st of March 2020. Any New Patients aged between 16 years and 69 years of age will NOT be BULK BILLED and will be charged as a PRIVATE PATIENT for all General Practitioner consultations. A proportionate amount of this fee can be claimed back from Medicare after the consultation.  Please see the fees below In the event that you do not have Medicare please speak to the reception staff regarding fees.

All New Patients under the age of 16 and over the age of 70 will be Bulk Billed directly to Medicare for most General Practitioner Consultations during WEEKDAYS ONLY.

Saturday Appointments – Telehealth & Appointments

Due to rising costs and low CPI increases with Medicare rebates, from Saturday 2nd of July 2022, those Existing patients who have been Bulk Billed directly to Medicare during weekday consultations (i.e. Active Patients seen prior 1st March 2020) will NOW be required to pay a GAP  CO-PAYMENT of $40.00, for ALL WEEKEND General Practitioner consultations for Telehealth & in person consultations regardless of AGE or Concession Card eligibility. 

Children 4 years and under requiring Scheduled Immunisations will be Bulk Billed on Saturdays, fees may apply if a GP is involved with other medical concerns.

Concession Card Holders

For those who present a Veterans Affairs Card or a valid PENSION card PRIOR to their consultation, and are aged between 16 & 69 years will be BULK BILLED for most General Practitioner Consultations during week days only; however certain consultations may still incur an out- of- pocket- fee, which will be discussed at the time of your consultation by your doctor. Please note that DVA and Pension card holders who wish to see a GP on Saturday’s will also be charged a gap co-payment of $40.00 for all medical services.


Patients who have had medical services at the Madison Medical Practice St Ives since opening in 2017 and prior to the 1st of March 2020, and have remained an “Active” patient of the Practice in our database ( i.e. As to the Royal College of General Practitioner guidelines – an “Active” Patient is someone who attends a practice 3 times within 2 years, to assist in maintaining good continuity of medical care) will be Bulk Billed directly to Medicare on weekday consultations. For those patients who haven’t attended the Practice to keep an “Active status”, will be charged Privately for all GP consultations – please see the below rates.


It is highly recommended to book an appointment to see your doctor of preference. Due to the COVID pandemic, our Practice does NOT accommodate walk in APPOINTMENTS and we would appreciate booking ONLINE or calling prior to ensure you are seen as soon as possible.


A normal consultation is 15 minutes. If you feel that is not enough time for you, please ask for a double consultation when booking your appointments.

Please note that if your consultation relates to a “medical assessment report” for travel, this request does not attract a medicare rebate and a private fee starting from $100.00 will apply. For more information please speak to friendly staff.

Phone call to doctors –  BOOK A TELEHEALTH APPOINTMENT

Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone without an appointment. The best way to make contact with your doctor is to make an appointment for a consultation, Face to Face or as a TELEHEALTH Consultation. As to the guidelines Telehealth Consultations have been approved by the Federal Government and are for existing patients of a Practice who have been seen at least once in 12 months to attain a Medicare rebated consultation.  Private fees do apply and a gap Co-Payments are payable on Weekends please see above Saturday Appointments – the guidelines under our  “Billing” information. TELEHEALTH consultations do have a Medicare rebate and will be processed online by our reception staff.


It is important that you make an appointment to discuss your results with your doctor. If your results are urgent, your doctor will call you directly. Results are NOT given out over the phone unless via a TELEHEALTH appointment with a GP. If you have any questions relating to your results, you will need to speak to our nursing team.

Referrals and Prescriptions

All referrals and prescriptions (new and repeat) require a consultation with a doctor.


This practice is committed to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.

See our Health Information Collection and Use Consent Form

For new patients please complete:

Our Patient Registration Form


WE ARE MIXED BILLING MEDICAL PRACTICEOUT OF POCKET FEES DO ALSO APPLY FOR ADDITIONAL CONSUMABLES AND ALLIED HEALTH CONSULTATIONS the following fees are charged for both In person and Telehealth consultations if aged between 16-69 years as mentioned above.

            Description                Item          Fee                   MBS Rebate         Gap

  • Short consultation            23             $90                    $39.75                     $50.25
  • Long/Complex Consult   36             $140                   $76.95                    $63.05
  • Extended Consultation   44              $185                   $113.30                   $71.70

Additional Out of Pocket Fees apply for-

  • Allied Health Professionals – such as Physiotherapy, Podiatry and Psychology & Dietetic services.
  • Medical Specialists – Cardiologist
  • Surgical Procedures,
  • IV Infusions
  • Travel Vaccines and
  • Wound Care Management

In the event that you do not have Medicare, the following fees are charged. You may be able to claim this fee with your Private Health Fund or Health care insurance provider.

Level B consultation (Standard): $90
Level C consultation (Long appointment): $140

Saturday Gap Co-Payment Fees

From Saturday 2nd July 2022, ALL Existing Patients who have been Bulk Billed directly to Medicare for weekday consultations (i.e. Active Patients seen prior 1st March 2020) will NOW be required to pay a GAP CO-PAYMENT of $40.00 regardless of AGE OR concession card eligibility, for ALL WEEKEND General Practitioner consultations both for Telehealth & In person consultations. This fee may also apply if you book an appointment with a NURSE and a GP becomes involved with your care.

          Description                   Item           Fee                    MBS Rebate           Gap

  • Short consultation              23              $79.10               $39.75                     $40.00
  • Long/Complex Consult      36             $115.75             $76.95                      $40.00
  • Extended Consultation      44              $151.50            $113.30                    $40.00

On Saturdays for 1pm-2.30pm and during other after hours consultations the following fees apply for New and existing privately charged Non-Medicare and Medicare patients:

Level B consultation (Standard): $110
Level C consultation Long appointment): $150
Level D consultation (Extended appointment): $190

All consulting GPs, Allied Health Professionals and Medical Specialists operate their own medical business through the Madison Medical Practice St Ives in a commercial agreement.