The Madison Medical Practice St Ives is committed in providing the best quality of care to our patients
Billing
“This is a bulk billing practice”. In the event that you do not have Medicare please speak to the reception staff regarding fees.
Appointments
It is highly recommended to book an appointment to see your doctor of preference. Our Practice does try to accommodate walk ins however, you may experience excessively long waiting times and you will not be able to see your doctor of choice.
Consultation
A normal consultation is 15 minutes. If you feel that is not enough time for you, please ask for a double consultation when booking your appointments.
Phone call to doctors
Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone. The best way to make contact with your doctor is to make an appointment for a consultation. Our doctors are unable to receive phone calls whilst they are consulting with patients. If you need medical advice, you can request to speak to one of our nurses.
Results
It is important that you make an appointment to discuss your results with your doctor. If your results are urgent, your doctor will call you directly. Results are not given out over the phone. If you have any questions relating to your results, you will need to speak to our nursing team.
Referrals and Prescriptions
All referrals and prescriptions (new and repeat) require a consultation with a doctor.
Privacy
This practice is committed to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.
See our Health Information Collection and Use Consent Form
For new patients please complete Our Patient Registration Form
Fees
WE ARE PREDOMINATELY BULK BILLING MEDICAL PRACTICE. – OUT OF POCKET FEES DO APPLY FOR ADDITIONAL CONSUMABLES AND ALLIED HEALTH CONSULATIONS
In the event that you do not have medicare, the following fees are charged:
Level B consultation (Standard): $90
Level C consultation (Long appointment): $110
Level D consultation (Extended appointment): $160
On Saturdays 1pm-2.30pm and during other after hours consultations the following fees apply for non-medicare patients:
Level B consultation (Standard): $100
Level C consultation Long appointment): $140
Level D consultation (Extended appointment): $180