The Madison Medical Practice St Ives is committed in providing the best quality of care to our patients
WE ARE A MIXED BILLING MEDICAL PRACTICE
WHY MIXED BILLING?
- So we can continue to deliver high quality care for you
- So we are able to maintain bulk billing for our vulnerable members of the community – children & the elderly
- So we have on-the-day appointments available for you
- Because Medicare rebates have been falling behind inflation for over 10 years
- To ensure we maintain the best quality GP’s and medical services for you
WEEKDAY CONSULTATIONS
All patients aged between 16 and 69 years (inclusive) will be charged privately for all weekday GP telehealth or face to face consultations.
A proportionate amount of this fee can be claimed back from Medicare after the consultation.
On weekdays, patients aged 15 and under or 70 years and older, or those who hold a valid pension card will be BULK BILLED for most GP consultations. Certain consultations may incur an out-of-pocket fee, which will be discussed during your consultation by your GP.
Our general practitioner consulting fees are as below:
| Description (Normal hours) | MBS Item | Fee | MBS Rebate | Out-of-pocket |
| Short consultation | 23 | $95 | $42.85 | $52.15 |
| Long/Complex Consultation | 36 | $160 | $82.90 | $77.10 |
| Extended Consultation | 44 | $200 | $122.15 | $77.85 |
| Telehealth Consultation | 91891 | $95 | $42.85 | $52.15 |
The fees listed above are used as a guide, however as general practitioners are independent consulting medical professionals, in some circumstances they may charge additional fees on top of a standard billing consultation for more complex professional specialist services issues. Your GP will advise you at the time of your consultation if an extra fee will be applied.
Note – MBS rebate amount as at 01/07/24, adjusted 3.5% CPI (subject to change). Fees for after hours (after 1pm Saturdays) will incur higher billing rates.
SATURDAY CONSULTATIONS
All patients, irrespective of age, will be charged privately for all GP consultations. Scheduled immunisations and nursing appointments will be bulk billed. Please note, after-hours fees apply after 1pm.
Level B consultation (Standard): $110
Level C consultation Long appointment): $170
Level D consultation (Extended appointment): $210
OUT OF POCKET FEES APPLY FOR
Medical Specialists – Cardiology
Allied Health Professionals – such as Physiotherapy, Podiatry & Psychology services etc.
Surgical Procedures
IV Infusions
Travel Vaccines
Wound Care Management
Appointments
It is highly recommended to book an appointment to see your doctor of preference. Our Practice does not accommodate walk ins and we would appreciate a call prior to ensure you are seen as soon as possible.
A normal consultation is 15 minutes. If you feel that is not enough time for you, please ask for a double consultation when booking your appointments.
Cancellation/Non-Attendance Policy
General Practitioner Consults:
If you can no longer attend the appointment, please cancel or reschedule through your confirmation email or HealthEngine app, or call our reception team. Please note a fee of $50.00 will apply if you cancel less than 2 hours prior to your appointment or fail to attend your appointment.
Allied Health Consults:
For physiotherapy, podiatry and dietitian consultations, a charge of up to 50% of the consult fee will apply if your appointment is cancelled or rescheduled within 48 hours.
For all psychology consultations, cancellations within 48 hours will incur a fee 50% of the total consult charge. Cancellations within 24 hours will incur a fee 100% of the total consult charge.
Telehealth Appointments
Due to the high demand for appointments, it is rarely possible to speak to your doctor via telephone. The best way to make contact with your doctor is to make an appointment for a consultation, face to face or as a telehealth consultation. Telehealth consultations have been approved by the Federal Government and are for existing patients of a practice who have been seen at least once in 12 months. For patients with NO MEDICARE, private fees will apply – please see the guidelines under our fee page. Telehealth consultations do have a Medicare rebate and will be processed online by our reception staff.
Results/Recall
At our practice, it is important to book an appointment to discuss your results with your doctor.
- Urgent results: The doctor will call you directly.
- Non-urgent results: You will receive a text notification.
- Normal results: No notice will be provided.
Results will not be given over the phone unless via a telehealth appointment. If you have any questions regarding your results, please contact our nursing team for further assistance.
For more details, please contact reception or review the Practice Policies section.
Referrals and Prescriptions
All referrals and prescriptions (new and repeat) require a consultation with a doctor.
Communications Policy
Madison Medical Practice consulting Doctors and practice staff communicate with patients in-person, by phone call, video conferencing, SMS or email.
We endeavor to do our best to answer phone calls in a timely manner, however if you are unable to be answered timely by our friendly reception staff, you can always send us an email at stives@themadisonmedicalpractice.com.au or provide an online feedback/request online via our website www.stives.themadisonmedicalpractice.com.au/contact-us/
We will reply to all requests as soon as possible. You may email us for general enquiries or follow up of a non-urgent matter only.
Consulting doctors cannot provide medical advice, prescriptions or referrals via email.
The Madison Medical Practice uses SMS for recalls, reminders and appointment confirmations. Our SMS’s will only ever ask for a YES or NO response. If you are worried the SMS you received is not genuine, please call us on 02 9440 9411.
It is important to note that if your email or phone number changes, please let us know so we can update your details.
We have translator services available for our patients, simply let our reception team know and we can arrange an interpreter for you.
Privacy
This practice is committed to maintain the confidentiality of your personal health information at all times. Your medical record is a confidential document. We are unable to give information about family members or other patients.
See our Health Information Collection and Use Consent Form
For new patients please complete: